An online shop that answers and updates itself.
AI assistants and automations for online stores: answer product and delivery questions, keep customers updated on orders, chase abandoned baskets and flag low stock, without hiring more staff.
Less admin, happier customers
Running an online shop means answering the same questions again and again: where is my order, what size should I get, can I return this. Meanwhile stock runs low, baskets get abandoned and orders get copied between systems by hand.
We build assistants and automations that deal with the repetitive parts, so you can spend your time on products, marketing and growth instead of inbox management.
What we can build for your store
One piece at a time, or a connected system.
Product and delivery questions
A chatbot trained on your catalogue, sizing, delivery and returns policies.
Order status updates
Customers get "where is my order" answers instantly, without emailing you.
Abandoned basket follow up
Polite, well timed reminders that bring people back to finish their order.
Stock and reorder alerts
Know about low stock before it costs you a sale, with alerts to you or your supplier.
Review requests
Ask for reviews after delivery automatically, at the right moment.
Order and accounts sync
Orders flow into your spreadsheets, accounting and courier tools without copy and paste.
Built by a Yorkshire team for growing shops
We are based in Leeds and work with online sellers across West Yorkshire and the UK. If you want a better storefront too, our web design service builds fast, animated sites that connect straight into these automations, and our AI marketing service handles the follow up.
Run a DecoNetwork print or workwear shop? We built a dedicated AI operations layer with live production dashboards, stock intelligence and an AI assistant.
How it works
Practical, tested with your real orders.
- Free callWe look at your platform, your busiest questions and where your time goes.
- PlanWe agree the automations that will save the most time first, with a clear quote.
- BuildWe connect your store and tools, then test with real orders and customers.
- SupportWe monitor, refine and add the next piece when you are ready.
Give your shop a hardworking assistant.
Book a free call and we will show you what we would automate first.
More ways we help
AI chatbots
Website and WhatsApp assistants trained on your business.
Learn more →Business automation
Custom n8n workflows that run your repetitive admin.
Learn more →AI marketing
Lead follow up, nurture, reviews and reporting on autopilot.
Learn more →Web design
Fast, animated websites wired into your automations.
Learn more →Questions people ask
Straight answers. If yours isn't here, just ask.
Which ecommerce platforms do you work with?
We connect to platforms such as Shopify and WooCommerce, plus the helpdesk, accounting, courier and spreadsheet tools around them, using n8n and their APIs. If you are on something else, ask and we will check.
Can a chatbot really answer questions about orders?
Yes, when it is connected to your order system. It can look up an order, give the delivery status and answer common questions about returns and delivery. Anything unusual is passed to a person with the full conversation.
Do you only work with Yorkshire stores?
No. We are based in Leeds and meet Yorkshire clients in person, but everything here can be built remotely, so we work with online shops across the UK.
We run a print or workwear shop. Is there anything specific?
Yes. For DecoNetwork businesses we offer a dedicated AI operations layer with live dashboards, stock intelligence and reorder alerts. See the DecoNetwork page.